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By booking and or purchasing tickets to our events you are accepting the following terms and conditions which will apply on all dates.

  1. The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, ticketing platform and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.
  2. Tickets are issued subject to the rules and regulations of the venue.
  3. Please check your tickets, as mistakes cannot always be rectified.
    • Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, you will be informed that your booking has been exchanged for a store credit to be used without limitation to the city or event theme, valid for 180 days from the notification period. Cancelled bookings are refundable, it is your responsibility to contact us for information on receiving a refund from the responsible party. Refunds are limited to 28 days from the event cancellation notice. If you do not request a refund within 28 days of the cancellation notice you will forfeit your refund and will be provided with a store credit to be used without limitation to the city or event theme, valid for 180 days from the notification period.
    • If the event was moved or rescheduled, the venue or promoter will offer new tickets or a store credit providing the rescheduled show is within the same city location. The venue or promoter will inform you of the rescheduled show, it is your responsibility to ascertain the date and time of any rearranged event. A store credit can be used without limitation to the city or event theme listed on the XOXO or Brunch Club websites, valid for 180 days from the notification period.
  4. The promoter or venue reserves the right to cancel customer tickets for no given reason. This does not affect your statutory rights and a full refund will be processed.
  5. You should check whether an event has been cancelled and the date and time of any rearranged event. Xoxo will endeavour to notify ticket holders of the cancellation. We cannot guarantee that you will be informed of cancellation before the time of the event.
  6. Refunds are processed weekly on a Friday, please allow up to 8 working days for the banks to process the refund.
  7. The booking fee is non-refundable in all circumstances.
  8. If an event is rescheduled due to an ‘Act of God’ and/or Covid restrictions put in place by the local or national government, Xoxo obtains the right to offer a rescheduled date. If you decline this, Xoxo will offer you company credit to the value of the original purchase. Strictly no refunds.
  9. The promoter or venue are not liable for any additional costs incurred by the ticket holder if an event is rescheduled or cancelled.
  10. Xoxo Summer Parties can often take place outdoors with limited or no waterproof cover. Tickets are bought at yours.
  11. Line up and performer changes may occur for multiple reasons like illness or inability to travel as examples, if a performer is unable to be replaced all reasonable action will be taken to fill the gap but there is no cause for compensation or refunds of any kind if a line up change occurs.
  12. Food orders must be correctly submitted on checkout for Xoxo Brunches. Your food orders cannot be changed at a later date and your order submission is final. Due to the volume of food orders we can’t adapt, amend or change any meal dishes in advance or on the day.
  13. Bottomless drinks on our Xoxo Bottomless Brunches are served during the advertised time and will not be extended for latecomers. It is one glass per person at a time and drinks will be refilled once the glass is empty.
  14. Gluten Free / Vegan / Vegetarian options are available at the majority of our events, please view the specific menu for each event on the event page you’d like to attend. Customers Who Suffer From Life Threatening Allergies, Anaphylaxis And Dietary Intolerances please complete our Enquiry Form found here (selecting “food allergies”. This will only be confirmed once the promoter has responded in writing. It is also the ticket holder’s responsibility to communicate any allergies / special dietary requirements with the venue on the day of the event.
  15. Any issues with your food, drinks or service on the day are to be taken up with the venue and food vendor directly. We, the promoter and ticketing agent, are only providing the entertainment. We are not preparing or serving your food or drinks. No compensation will be given by the promoter or ticketing agent for any food, drink or service issues. If you have an issue on the day with food or drinks YOU MUST speak to the venue staff on the day for them to resolve it for you, nothing can be resolved after the event finishes, no compensation or refunds will be made available after the event has finished.
  16. The venue reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the patrons.
  17. The promoter follows all current UK Covid guidance listed, the ticket holder agrees that the guidance is subject to change and will be referenced at the point of the event date, not at the point of ticket purchase.
  18. Some of our venues are outdoors. Please be aware and check this when booking as your table / ticket will be non-refundable and cannot be cancelled due to weather. The promoter holds the right to postpone the event in severe weather, you will be able to use your tickets for the postponement date or receive a credit to use against any future brunch.
  19. If you’re offered a credit for a rescheduled show, you have 14 days to claim this otherwise you forfeit this option and your original tickets will then remain valid for the new date.
  20. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed. If admission is granted the ticket holder accepts their bottomless time may be reduced. Strictly no refunds or credits will be provided to latecomers.
  21. We regret that tickets cannot be exchanged or refunded after purchase.
  22. Ticket prices may vary depending on the event – we may introduce discounts or promotions at any stage of the event. This will not affect your statutory rights and you will not be entitled to any backdated partial refunds if you have purchased your tickets before any special offers were introduced.
  23. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, ticketing platform or one of their authorised sub-agents, it will become voidable and the holder may be refused entry to or ejected from the venue.
  24. The venue may operate a No Smoking Policy.
  25. We operate a zero-drug tolerance policy, if you are seen with drugs in the queue, within the venue or show any signs of drug abuse, you will be refused entry and / or asked to leave the premises without a refund for the event.
  26. The promoter, venue management and ticketing platform accept no responsibility for any personal property.
  27. The majority of our events are restricted 18+, please check the event listing for confirmation of this and provide valid identification upon entry.
  28. We reserve the right to remove any guests from the queue or the venue that are not able to produce a valid ID on the day. Those found in breach of this are not entitled to a refund.
  29. Photography and videography will be taken at the event and may be posted on our online platforms by purchasing a ticket you agree for The Brunch Club & it’s Partners to use the material for promotional purposes.
  30. Xoxo operates a zero-tolerance policy for any forms of verbal or physical abuse and/or discrimination throughout the event or towards any promoters, venue staff or other guests. The Promoter and the Venue reserve the right to eject any person in contention of this clause without any compensation.
  31. Accidental Purchases – If you notice you have booked the wrong show, and meant to book a different show, you will need to contact us within 24 hours of your confirmation. We will then do our best to move your purchase to the show you wanted subject to availability. Please note that all purchases remain non-refundable as per these terms and conditions.
  32. If you have any questions regarding any of our T&C’s / Covid Guidelines please contact our customer service team prior to purchasing your ticket via: Contact Us | Bottomless Brunch Club
  33. Feedback and Complaints – Please allow a minimum of 5 working days for all complaints to be resolved. We will always aim to resolve any issues raised as quickly as possible. This due process takes time as we need to escalate all complaints and wait for approval from the venues/suppliers we work with in order to find a resolution.
  34. We welcome feedback from our customers. Please note, if you have any issues following a Brunch experience with us, it will need to be reported within five working days of the event you attended. Failure to report any incidents will undermine the company’s efforts to resolve any disputes between either ourselves or venue partners. Reporting a complaint after 5 working days will impact any obligation to resolve the issue reported.